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C25K, 10K, 13.1, 26.2, Runspace Running Apps
Do I get charged again if I uninstall and re-install the app?
Apple and Google handle the entire purchasing process, and once you purchase an app from their respective app stores, that...
Fitbit Compatibility
No. We specifically stated it’s only available on Fitbit Ionic and Versa Smart Watches only.
Fitbit First Start
This is a bug with how Fitbit’s OS handles installation. It should only affect the 1st app launch. It should...
Samsung Phone and Watch – Standalone
Currently, right now the two apps are standalone (separate) apps on the Samsung phone and watch. We purposely made it...
I don’t see the app on my Apple Watch
Apple Watch integration is only available on the pro version. If you don’t see the app on your Apple Watch,...
Battery drainage issues on running apps (Android)
The location services is to ensure accurate voice cues. Sometimes the OS will kill the app if it’s been in...
Motivational Alarm
We currently don’t have custom alarms set up. However, if the app detects you haven’t been active for a couple...
Apple Watch Support is Locked
Apple Watch is available in the Zen Unlimited Pass subscription. Currently there is a 7 day free trial.
iOS Accuracy
At the moment in the iOS apps, users can’t set their stride length because the measured values are returned by...
Apple Watch no syncing time correctly.
Remember to leave your device unlocked for the Apple Watch integration to work accurately. Navigate to settings and make sure...
If I uninstall and reinstall, will I have to pay again?
No, you will not have to pay again. Once you purchase an app on either iTunes or Google Play, that...
Battery drainage issues on running apps (iOS)
The app uses GPS for a couple of reasons: 1) to accurately calculate distance/calories data and 2) to ensure that...
Can I minimize the app to the background?
With most operating systems which utilizes battery optimization algorithms, if our app is minimized to the background, there is a...
Notification on Watch instead of Phone
Notifications go to either your Apple Watch or iPhone, but not both. Learn when a notification might appear on your...
Is there a recommended starting point or bridge from 10k to half/full marathon?
The half/full marathon training program and 10K training program are significantly different, so there is no direct bridge. But what...
How do I get sound alerts while using Apple Watch?
This issue appeared because you used your phone with your apple watch, and the problem is that you received the...
No voice cues, voice cue is very small
So there are a couple of things to look for and keep in mind: 1) Please make sure that your...
I would like a refund
Please first email us (contactus@zenlabsfitness.com) and our support team can help assist you with any issues that you’re having! We...
Running map not accurate (if the user is on Android)
You may find that the map at the end of your run shows an incomplete picture of your actual run...
I have the 10k Trainer app, but I can’t find a way to sync my progress with MyFitnessPal.
At this time, our partnership with MyFitnessPal is only with our C25K app. But we are working with MFP to...
Apple Watch Stand Alone
We recommend using at least Apple Watch series 3 which is the first Apple Watch to support stand-alone. Apple Watch...
How to play music, No Playlist (Android)
You need to first create a playlist on your device. Please refer to your device’s user manual on how to...
Can I use the app on Apple Watch without my phone?
Yes. We have just integrated stand-alone support. This is for the PRO version of our app only. If you upgrade inside the...
How do I check progress such as calories and miles ran?
During your run, you can tap the circular flip icon to scroll through your stats! After your run, you can scroll...
How do I change from miles to metric
While the workout instructions cannot be changed from miles to metric, the distance tracker can be switched to metric if...
